Zinc Real-Time Communication from ServiceMax

About Zinc Real-Time Communication from ServiceMax

Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc.

Hotline Communication:
When technicians need help on a specific problem or help from someone in a specific role, such as a dispatcher, Hotline Groups connect them to the right expert instantly. Upon messaging their request into a Hotline Group, experts are notified that a new request needs their attention.The feature helps bypass long call canter queues and email exchanges, getting information to technicians quickly and efficiently. Each request is tracked from start to finish, allowing management to measure resolution times, quality of internal service, and adapt Hotline staffingto changing demands.

Broadcast Communication:
Corporate teams often struggle to share information with the field workforce. Whether it's a video message from the CEO, a new operating procedure or a safety alert, Broadcasts disseminate information in real time to your technicians’ mobile devices. These alerts fill the screen, requiring technicians to interact with the message to continue in the app. Broadcasts can be targeted to a specific group of employees, such as group membership, department, location, work skills, or role.

Team Communication:
When technicians are in the field, they need access to information, resources and people to succeed. Zinc’s powerful communication features allow teams to communicate 1:1 and in groups using text, voice, video, content sharing and location sharing.

Security:
- Military-Grade Encryption
- Customer Data Security
- Data Center Security
- Application Security
- Business Continuity and Reliability

Privacy:
- Data Ownership
- Custom Data Storage and Deletion
- Multi-Factor Authentication
- SSO and SAML 2.0