Birdeye

About Birdeye

Be found. Be chosen. Be the best business.

Birdeye is an end-to-end customer experience platform connecting local businesses with customers through digital experiences. Take advantage of powerful technologies related to online reviews, digital interactions, and customer insights—to win at three crucial moments in the customer experience journey.

Connect with your customers at every touchpoint whether you have 10 or 10,000 locations. The intuitive Birdeye app is your on-the-go means to leverage the convenience of sending new review requests, responding to messages from different channels and being available for all your customers. With effortless navigation and design along with instant notifications, the app ensures your customers are always a priority.

Get instant access to Reviews, Inbox, Contacts, Ticketing, and Reports— at any time from anywhere!

* Send text or email review requests to your customers, making it effortless to get new reviews on Google, Facebook or 150+ other review sources supported by Birdeye.

* Respond to all your reviews from one place and ensure your customers feel valued.
Promote authentic reviews across the web to reach more prospective customers and drive more traffic.

* Use Birdeye Inbox to view and respond to messages from customers through Webchat, text messages and Facebook Messenger -- from a single place.

* Add internal notes, then assign messages within a team to better collaborate and get the best answer for the customer, easier & faster.

* Analyze reports, gain actionable insights to make significant improvements where it counts.

* Receive instant alerts and stay connected to your customers.

About Birdeye:

Birdeye is changing the world through customer experiences. More than 50,000 businesses use Birdeye everyday to be found with online reviews, be chosen by customers with convenient text interactions, and be the best business with modern customer experience tools.

Any questions? Please contact [email protected].