JEPCO Customer Services

About JEPCO Customer Services

JEPCO application has the following features:

side menu:

- Create client own profile, to allow JEPCO serve him better

- Manage client many sub-accounts/subscriptions

- The client can scan invoice/bill barcode to add sub-account

- Meter Self-Read Archive: The client can view up to 3 previous months/reads images of his Meter Self- reading (if the client used the Meter Self-reading feature in the app)

- All JEPCO important contact information, the clients can contact JEPCO support directly through email and direct calls shortcuts

Main menu:

- Receive different types of push notifications (such as meter reading date, invoice/bill issued, invoice/bill paid…)

- View previous notifications sent to the client (by pressing on the bell on the top)

- Inquire about invoices, from this feature the client can:

o Move from the sub-account to another

o “Refresh” to get last status

o Get invoice/bill details by pressing on the invoice/bill

o Use invoice/bill presentment (in the top of details page)

- Meter Self-reading:

o Which can show the client the following features:

§ Meter ready to be read

§ Meter already read within the authorized period

§ When the date of meter to be read

o Allows the client to take, submit a photo and enter the reading of his meter (for the meter ready to be read), in order to allow JEPCO issue a new Invoice/bill

- Account statement, this feature is useful for the client as he can:

o Move from the sub-account to another

o See all the due invoices/bills and total receivable balance

o Use in JEPCO offices (to go to cashier directly):

§ For paying an invoice / bill by pressing on the “single” invoice/bill, which show barcode that JEPCO cashier can read

§ Can pay all due invoices/bills by pressing on the barcode icon beside the total receivables, which show barcode that JEPCO cashier can read

- Consumption calculation, which allow the client to:

o Use Consumption calculator (for simulation)

o Use Calculate the current (assuming that the consumption is for one month and calculated on the latest tariff)