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About Workpulse GiSMo

GUEST SATISFACTION MANAGEMENT (GSM) SYSTEM
Your guest complaints are quickly processed and organized giving you and your team end-to-end and full visibility into the status of each case. One place to view, assign, track, and resolve all of your cases.

AUTOMATED NOTIFICATION
Engage owners of complaint cases right away through push notification. Get the right owners in your organization engaged and working on their complaints with full insight into the status of each case. Drive staff to resolve guest complaints quickly. Internal communication channel keeps the management informed.

GUEST COMPLAINT TRACKING
Take full lifecycle control of your entire guest complaint tracking process. Eliminate the need to use emails, spreadsheets, text messages, and phone to track guest complaints. Ensure a complaint always has an assigned owner and never falls into the black hole. Guarantee 100% complaint case resolution.

CASE-BY-CASE PROGRESS VISIBILITY & REAL-TIME STATUS
Track the status of each guest complaint real-time. Always know what’s going on. Track guest complaints and resolution to help you and your team maintain or improve your guest satisfaction service goals.

SEAMLESS COMMUNICATION & FEEDBACK CHANNEL
Assign cases to the appropriate manager, add notes, track initial and final resolution, and provide feedback to the brand. You’ll never waste time wondering who’s responding to which case and making your guests happy.

With the Workpulse GiSMo App, the pulse of your guest satisfaction is in the palm of your hand.

IMPORTANT NOTE
Requires a valid and current Workpulse account. Don’t have one? Please visit our website, and we’ll take it from there!

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Frequently Asked Questions(FAQ)

What is GiSMo?

GiSMo is the Guest Satisfaction Management (GSM) system offered by Workpulse.

What does GiSMo do?

GiSMo helps you process and organize guest complaints, providing end-to-end visibility and tracking of each case. It also allows for automated notifications, guest complaint tracking, real-time status updates, seamless communication, and feedback channels.

How does GiSMo help in resolving guest complaints?

GiSMo enables quick engagement of the right owners within your organization through push notifications. It ensures assigned owners are actively working on resolving complaints and provides full insight into the status of each case. This helps drive staff to resolve complaints quickly and guarantees 100% resolution.

Can GiSMo be used to track the progress of each guest complaint?

Yes, GiSMo allows you to track the status of each guest complaint in real-time. This helps you and your team maintain or improve your guest satisfaction service goals.

How does GiSMo facilitate communication and feedback?

GiSMo allows you to assign cases to the appropriate manager, add notes, track initial and final resolution, and provide feedback to the brand. It ensures seamless communication and avoids confusion about who is responding to which case, ultimately making guests happy.

Is the Workpulse GiSMo App available for use?

Yes, you can access the pulse of your guest satisfaction through the Workpulse GiSMo App, which is available on mobile devices.

What do I need to use GiSMo?

To use GiSMo, you need a valid and current Workpulse account. If you don't have one, you can visit the Workpulse website to create an account.