Customer support app of CF, HQ-Department of employment & Labour, South Africa
Leveraging technology Compensation fund and HQ (Employment equity, Employer relations, Employer Services, Employment Counselling, Inspection and Enforcement services, Work seeker services) the 2 entities of Department of Employment and Labour, South Africa are making mechanisms available to their clients to promote self-service such that clients can find answers for their queries without the need to engage with the Labour Centres or the Customer support teams. Also, for further assistance clients can directly raise tickets with the customer support using this app. The end objective is to provide tools to clients that will help in improving service delivery and turnaround times.
Using this app clients can:
i. View FAQs
ii. Raise Ticket
iii. Follow up on an open ticket
iv. Give a compliment
v. Request Call back
Currency conversion and direct exchange rates. It contains 180 currencies. It works without the Internet. It is fast and easy to use
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