Connecting customers and their advisors through real-time customer service.
ExpertConnect enables agriculture and construction customers to have one-touch access to their local John Deere dealer for support and communication. Customers can download the free app and create a ticket with their local dealer's Parts, Service, or Integrated Solutions team. This notifies a team of experts that you need assistance. They can connect live with you via voice, text, or live video session to resolve your issue. ExpertConnect advisors can manage multiple service tickets through the mobile and web dashboard to maximize customer satisfaction. By downloading ExpertConnect you agree to our privacy policy and terms of use.
Key Features
-Connect with your local dealer experts.
-Request support
-Connect in real-time to resolve issues quickly
Key Tips
-Sign in with your mobile phone number.
-Requires 4G, LTE, or Wi-Fi
-Use wired or Bluetooth headphones for the best audio experience
-Enable permissions for video, camera, mic, and contacts
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Frequently Asked Questions(FAQ)
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