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About Appalachian Power

Welcome to a better way to manage your account with our customer mobile app. You can view and pay your bill, report an outage, check outage status, manage your accounts, view billing history, and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips.

Features include:

OUTAGE INFORMATION
- Report a power outage
- Check outage status and track restoration progress

ACCOUNT MANAGEMENT
- Choose "Remember me" to skip logging in each time you use the app*
- View your real-time account balance, payment due date, and balance details
- View and download your bill (PDF)
- Pay immediately for free from your bank account
- Make automatic or scheduled payments
- Other ways to pay (credit/debit card, in-person, by phone)
- Switch between multiple accounts

ENERGY USAGE
- Compare how your current usage compares to last month or the same time last year

SETTINGS
- Enroll in and manage your paperless billing
- Add or delete your bank accounts

*Logging into the Appalachian Power app requires an active account that is registered online at AppalachianPower.com

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Frequently Asked Questions(FAQ)

What can I do with the Appalachian Power customer mobile app?

You can view and pay your bill, report an outage, check outage status, manage your accounts, view billing history, and more!

How can I report a power outage?

You can report a power outage through the app.

Can I track the restoration progress of a power outage?

Yes, you can check the outage status and track restoration progress through the app.

Can I view my account balance and payment due date through the app?

Yes, you can view your real-time account balance, payment due date, and balance details through the app.

Is it possible to download my bill through the app?

Yes, you can view and download your bill in PDF format through the app.

What payment options are available through the app?

You can pay immediately for free from your bank account, make automatic or scheduled payments, and use other payment methods such as credit/debit card, in-person, or by phone.

Can I switch between multiple accounts on the app?

Yes, you can switch between multiple accounts on the app.

Is there a feature to compare my energy usage?

Yes, you can compare your current energy usage to last month or the same time last year through the app.

How can I enroll in paperless billing?

You can enroll in and manage your paperless billing through the app.

Can I add or delete my bank accounts through the app?

Yes, you can add or delete your bank accounts through the app.

Great

Paul Collins

Love being able to manage my bills and read and pay them. Also love the report power outage when you cannot do it from home b/c the power is out!

Amanda M. Trimper

Easy to use

Heather Shaw

Need 2 Keep Up w/Electric Bills!💡⚡

SharonJ Via50

👍

Tiffany Anderson

Good

Deborah Craddock