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About Umpqua Pay

It’s happened to just about all of us. You’ve lost your debit card. It could be anywhere: under your couch, at the restaurant you last dined, or in the hands of someone itching to drain your bank account. Wouldn’t it be great if you could promptly turn off your card—simply make it unusable—until you find it? Now you can with Umpqua Pay Card Controls!

Umpqua Pay is the digital extension of your Umpqua debit card, providing additional conveniences to strengthen and enhance the card’s usefulness. It complements our Umpqua Bank Mobile Banking and Biz Mobile Banking apps.

Other great features include:
• Tap to Pay: Pay for Purchases. Right from your Phone.
• Alerts: Be notified whenever there’s a transaction so you can monitor your card’s activity.
•Travel notices: Quickly alert Umpqua Bank of planned travel so your Debit Card activity won't be flagged as suspicious.
• Get cash: Use your Umpqua Pay location service to find a nearby ATM.
• Toggle back and forth between Umpqua apps.

Have questions or feedback? Contact us at (866)486-7782 or [email protected].

Your mobile carrier's message and data rates may apply.

Note: This app uses the Device Administrator permission.

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Frequently Asked Questions(FAQ)

What is Umpqua Pay?

Umpqua Pay is the digital extension of your Umpqua debit card, providing additional conveniences and features such as Tap to Pay, Alerts, Travel notices, and more.

How does Umpqua Pay work?

Umpqua Pay works by allowing you to turn off your debit card and make it unusable if you have misplaced it, and also offers features like Tap to Pay, Alerts, and Travel notices to enhance your card's usefulness.

What is Tap to Pay?

Tap to Pay is a feature of Umpqua Pay that allows you to make payments for purchases right from your phone, providing a convenient and contactless payment option.

What are Alerts?

Alerts is a feature of Umpqua Pay that notifies you whenever there is a transaction on your card, allowing you to monitor its activity and be informed about any unauthorized or suspicious transactions.

How can I notify Umpqua Bank of planned travel?

You can quickly alert Umpqua Bank of your planned travel through Umpqua Pay, ensuring that your debit card activity won't be flagged as suspicious while you are traveling.

Can I find nearby ATMs using Umpqua Pay?

Yes, you can use the Umpqua Pay location service to find a nearby ATM, making it convenient for you to access cash when you need it.

Can I switch between Umpqua apps easily?

Yes, you can toggle back and forth between Umpqua apps seamlessly, enabling you to access all the banking features and services provided by Umpqua Bank.

How can I contact Umpqua Bank for questions or feedback about Umpqua Pay?

You can contact Umpqua Bank at (866)486-7782 or [email protected] for any questions or feedback regarding Umpqua Pay.

Do I need to pay any additional fees to use Umpqua Pay?

Your mobile carrier's message and data rates may apply while using Umpqua Pay, so it's essential to check with your carrier for any potential charges.

What permissions does the Umpqua Pay app require?

The Umpqua Pay app requires the Device Administrator permission to function properly and provide its full range of features.

Works great

SRG

I tried going to the other bank down the road from the Umpqua bank your bank didn't mind helping me out with my new account with UMPBNK the other bank couldn't help me & turned me away that was dumb cause I'...

Cody Phelps

Awsome app

Justin Dover

The ability to temporarily suspend my debit card and then reactivate at the press of a button is convenient af.

Lisa Strine

Love that I can get push notifications when my card is used, set transaction limits, and tap to pay!

Breelyn