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About My Durlem

With the Durlem app, you can :

For the Vi Mini-Maxi range

• see if your watersoftener is in “softening” or “in regeneration” mode
• see if your softener is online or offline
• see the remaining capacity of softened water before the next regeneration
• see the volume of water treated since the last regeneration (*)
• subscribe to a maintenance contract and access the after-sales service
• be informed of your softener’s configuration settings
• activate holiday mode: this mode allows the watersoftener to be shut down for a certain period
• see if the watersoftener needs salt with an alarm
• be informed of the watersoftener maintenance by an alarm and be able to schedule an appointment for maintenance
• be informed of a water leak in the sanitary installation
• request notifications in the notification strip of your smartphone and/or by email at the level of alerts
• be in contact with Durlem to request maintenance or repairs
• list your sanitary installer
• add an email address for email notifications (example: owner-tenant)
• see the quality of the network signal and the name of the network to which the watersoftener is linked (*)
• reset the wifi network to which the watersoftener is linked (*)

For the Vi50-30-50DUO Connect range (**)

• see if the memory battery is low with an alarm
(*) Not applicable for the Vi50-30-50DUO Connect range
(**) My durlem can only work for this type of watersoftener with a programmer configured for this application

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Frequently Asked Questions(FAQ)

What can I do with the Durlem app?

With the Durlem app, you can check the status of your watersoftener, subscribe to maintenance services, schedule appointments, receive alarms and notifications, and communicate with Durlem for maintenance or repairs.

What information can I see about my watersoftener?

You can see if your watersoftener is in "softening" or "in regeneration" mode, if it is online or offline, the remaining capacity of softened water, the volume of water treated since the last regeneration, and the network signal quality and name (not applicable for Vi50-30-50DUO Connect range).

Can I activate holiday mode for my watersoftener?

Yes, you can activate holiday mode to shut down the watersoftener for a certain period.

How can I be notified of maintenance or repairs for my watersoftener?

You can receive notifications in the notification strip of your smartphone and/or by email for alerts regarding maintenance or repairs.

Can I add an email address for notifications?

Yes, you can add an email address (e.g., owner-tenant) to receive email notifications.

Can I request maintenance or repairs through the Durlem app?

Yes, you can be in contact with Durlem through the app to request maintenance or repairs.

Can I see the quality of the network signal for my watersoftener?

Yes, you can see the quality of the network signal and the name of the network to which the watersoftener is linked (not applicable for Vi50-30-50DUO Connect range).

Can I reset the wifi network for my watersoftener?

Yes, you can reset the wifi network to which the watersoftener is linked (not applicable for Vi50-30-50DUO Connect range).

What features are available for the Vi50-30-50DUO Connect range?

For the Vi50-30-50DUO Connect range, you can see if the memory battery is low with an alarm. Other features mentioned earlier may not be applicable to this range.